Service Design

Services developed to make running the IT solution seamless.

Service Design

Tomcat Orange employs a user-centered approach to designing and improving services. It involves understanding the needs and desires of users, as well as the processes and systems that support the service, in order to create experiences that are useful, usable, and desirable. 

We take a holistic view of the service, considering all touchpoints that users have with it, including digital, physical, and human interactions. It involves the use of tools and techniques such as user research, journey mapping, prototyping, and testing to create and refine services that meet user needs and business goals. 

Our goal is to create services that are efficient, effective, and enjoyable for users, while also achieving the objectives of our clients. 

What are the benefits?

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Improved customer experience: We create services that meet the needs and expectations of customers. By focusing on the user journey and identifying pain points, we design services that are more user-friendly and enjoyable.
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Increased efficiency: Our service design team identifies inefficiencies in service delivery and streamline processes to improve efficiency. By optimizing service delivery, businesses can save time and resources, which can lead to cost savings and increased productivity.
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Better alignment with business goals: Our solutions help align service delivery with business goals and objectives. By understanding the business's vision and values, service design can create services that support and enhance the organization's overall mission.
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Increased innovation: Tomcat Orange encourages innovation by promoting a user-centered approach to problem-solving. By focusing on the needs of users, our service design can help to identify new opportunities for innovation and create services that meet emerging needs.
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Effective collaboration: Promote collaboration and co-creation between stakeholders, including customers, employees, and partners. By involving stakeholders in the design process, our service design can create services that are more inclusive and better suited to the needs of all parties involved.

Features

Learn more about how our services are designed

Information Security Management

Information Security Management

Compliance and Information security in one package.

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Service Catalog Management

Service Catalog Management

Catalog service management is easily managed.

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Service Level Management

Service Level Management

Service levels are managed and reported monthly to ensure smooth infrastructure management.

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Increased innovation: Tomcat Orange encourages innovation by promoting a user-centered approach to problem-solving. By focusing on the needs of users, our service design can help to identify new opportunities for innovation and create services that meet emerging needs.

Contact Tomcat Orange