Service Operations

Service Operation It includes the day-to-day operational activities required to support and maintain IT services, including incident management, problem management, event management, access management, and request fulfillment. 

Our primary objective is to ensure that IT services are delivered and supported in a manner that meets or exceeds customer expectations. This involves monitoring and managing the IT infrastructure, applications, and systems that underpin the delivery of IT services to ensure that they are available, reliable, secure, and performant. 

We design service operation processes specifically to provide a consistent and repeatable approach to service delivery and support. These processes are typically governed by service level agreements (SLAs) that define the performance targets and service levels that must be achieved to meet customer expectations. 

The key activities of service operation include incident management, which focuses on restoring normal service operation as quickly as possible in the event of an incident; problem management, which seeks to identify and address the underlying causes of incidents to prevent them from recurring; event management, which involves monitoring the IT environment for events that could impact service delivery; access management, which controls access to IT services and systems to ensure the security and integrity of the IT infrastructure; and request fulfillment, which handles requests for IT services and resources from users and ensures that they are delivered in a timely and efficient manner.