Service Request Fulfilment
Getting IT in place quickly, with quality taken care of.
The fulfilment of service requests by IT staff based on standard services defined in the IT service catalog is one of the key roles of the service desk. Although many activities are automated via the self-service portal and require little to no human interaction, the service desk is available to support customer IT staff in delivering services either to the customer IT teams or in providing overflow to customer IT users directly.
Regular service fulfilment is a standard activity by the service desk and can be provided either as overflow or as a standard integrated service. Languages available are English, French, Spanish, Arabic, and Vietnamese. Local and international pricing schemes are available to support local end-users.
What are the benefits?
By providing prompt and effective resolution to service requests, customers are more satisfied with the service they receive.
Manage service requests in an organized manner, reducing the chances of requests being lost or forgotten.
Automated and streamlined processes, reducing the time and resources required to fulfill requests and increasing overall efficiency.
Provide customers with regular updates on the status of their requests, improving communication and reducing frustration.
In-depth data on the types and volume of requests being received to identify trends and areas for improvement.
Clear and organized process for fulfilling requests ensures that resources are being used effectively and efficiently.